Tracking Has Not Started
- Allow 48–72 hours after dispatch.
- Confirm the number was entered correctly.
- Check whether the carrier issued a new number.
Delivery Issues
Shipping Support Guide
Delivery Issues
Use the checks below when tracking is delayed, a delivery cannot be located or customs action is required.
Tracking Has Stopped Moving
- Review the most recent carrier scan.
- Allow for weekends, holidays and customs checks.
- Verify the status with the local carrier.
Marked Delivered but Missing
- Check the mailbox and safe delivery areas.
- Check reception, building staff and household members.
- Confirm the delivery location with the carrier.
Customs Clearance Required
The recipient is responsible for destination-country clearance and applicable duties, VAT, taxes or fees not shown at checkout.
Incorrect Address
LODAY is not responsible for loss caused by an incorrect or incomplete address submitted by the customer.
Carrier-Confirmed Loss
If the carrier confirms that a parcel was lost or misdelivered through carrier error, an eligible order may be resent or refunded.