Incorrect Address
LODAY is not responsible for loss caused by an incorrect or incomplete address submitted by the customer.
Return & Exchange Policy
LODAY Customer Policy
Return & Exchange Policy
Eligible LODAY products may be returned or exchanged within 30 days of delivery, subject to the requirements below.
Eligible Product Condition
- The request is made within 30 days after delivery.
- The product remains intact and in its original condition.
- Original tags remain attached.
- Original packaging and included parts are complete.
- The item has not been worn, washed, stained or altered.
- There are no signs of fragrance, deodorant, cosmetics or body products.
Wrong, Damaged or Defective Products
When the wrong product was sent, the item arrived damaged, or a confirmed quality problem exists, LODAY is responsible for eligible return postage and replacement costs.
Clear photographs of the product and packaging may be required. An exchange may be limited to the same product or another item of equal or lower value.
Fit or Preference Returns
If an item does not fit as expected or the return is based on personal preference, the customer is responsible for return shipping and related expenses.
Use a registered, traceable shipping service. The return remains the customer’s responsibility until received.
Delivery Exceptions
Carrier Error or Loss
If the carrier confirms that a parcel was lost or misdelivered, an eligible order may be resent or fully refunded.
Customs Clearance
Customs clearance and destination-country import obligations are the recipient’s responsibility.
Stagnant Tracking
Verify unchanged tracking information with the local carrier or postal service.
Refund Timing
After an approved refund is issued, it generally takes 3–5 business days to appear on the original payment account.