FAQ
LODAY Help Center
Frequently Asked Questions
Answers about women’s shapewear, sizing, payments, shipping, tracking and returns.
Products & Fit
What products does LODAY offer?
LODAY offers waist trainers and cinchers, postpartum belly support, compression tanks and camisoles, scoop- and round-neck bodysuits, deep-V bodysuits, built-in-bra bodysuits and shaping tops.
How do I choose the right size?
Measure the areas requested on the product page—commonly full bust, underbust, natural waist and full hip—then use that product’s size chart. Do not size down to create stronger compression.
Which collection should I choose?
Choose Functional Support for focused hold, Daily Essentials for smooth everyday layering, or Style & Shape for silhouettes designed to be seen.
Can I use postpartum support immediately after delivery?
Postpartum needs differ by person and delivery type. Follow the product instructions and your healthcare professional’s advice before using abdominal support during recovery.
How should I care for the product?
Follow the garment care label. Fabric, boning, hooks, zippers and built-in bust support may require different care.
Orders & Payment
What payment methods are available?
Supported methods include PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Only methods shown at checkout are available.
How long does processing take?
Quick-ship items generally dispatch within 24 hours. Other items may require 1–2 business days.
Can I change the shipping address?
Once processing or shipment has begun, the delivery address cannot be changed.
Shipping & Tracking
How long does shipping take?
Standard transit to listed destinations is estimated at 7–10 business days after processing and dispatch.
When will tracking update?
Tracking may take 48–72 hours to appear after dispatch.
Will I pay import duties?
International shipments may incur duties, VAT, taxes or clearance fees. Unless shown at checkout, these charges are the recipient’s responsibility.
Returns
What is the return window?
Eligible items may be returned or exchanged within 30 days of delivery, subject to product condition and hygiene requirements.
What condition must an item be in?
It must remain unworn, unwashed, unstained, undamaged and undeformed, with its original tags, packaging and included parts intact.
Who pays return shipping?
LODAY covers eligible wrong-item, damaged-item and confirmed quality-issue cases. For fit or preference returns, the customer is responsible for return shipping.